Does JobDossier need an internet connection?
Core report creation, photos, signatures, search, backup, and PDF generation work locally. Purchases require the App Store. Dictation requests on-device recognition when Apple supports it for your locale.
●FIELD SUPPORT
Let’s get the report sent.
Questions, purchase trouble, or something behaving unexpectedly? We’ll help you sort it out.
Email support ↗QUICK ANSWERS
Before you send the call-out.
Where are my reports stored?
Your reports are stored in the app on your device. JobDossier does not require an online account or keep a cloud copy of your job records.
How many reports can I export free?
You can export three complete reports with the standard layout and a small “Created with JobDossier” footer. It never covers report content. Pro unlocks unlimited exports and can remove the footer.
What does Writing Assist change?
It proposes clearer wording using only your existing notes. It is available with Pro on compatible Apple Intelligence devices. You see the original and suggestion before choosing, and should always verify the final report.
Can I use my own logo and colours?
Yes with Pro. Add your logo, choose an accent colour, select Clean or Technical layouts, and remove the JobDossier maker credit. Free reports use the consistent Field note identity.
Can I back up my reports?
Yes. Export a versioned JobDossier backup from Business settings and keep it somewhere you control. Restore skips records already present instead of silently overwriting them.
How do I restore a purchase?
Open JobDossier’s Pro screen and choose Restore Purchases. Make sure you are signed in with the Apple Account used for the original purchase.
How do I cancel a subscription?
Manage JobDossier through Settings › your name › Subscriptions on your Apple device. Cancellation normally keeps Pro active until the paid period ends. Deleting the app does not cancel a subscription.
How do I delete my data?
Delete individual reports or clients in JobDossier. To remove the local app container, delete the app after exporting any backup you need. Copies you exported, shared, or included in an Apple-managed device backup must be removed from those locations separately.
Can Eutopix Labs recover my reports?
No. JobDossier has no account or remote report database. Support cannot access or recover reports stored only on your device, so keep a secure backup if the records matter.
What should I include in a support request?
Please include your device model, iOS version, what you expected to happen, and the steps that caused the issue. Never send customer-sensitive report content unless it is necessary.
STILL STUCK?
support@jobdossier.app ↗Send us the details.
We aim to reply within two business days.